Consumer vs Customer
Cov neeg siv khoom thiab cov neeg siv khoom yog cov neeg yuav khoom thiab cov khoom muag. Lawv yog cov neeg uas pheej nrhiav kev zoo thiab luv nqi kom txuag tau nyiaj thiab ua kom kev lag luam zoo dua. Txawm tias lawv zoo sib xws, muaj qhov sib txawv ntawm cov neeg siv khoom thiab cov neeg siv khoom.
Tus neeg siv khoom yog leej twg?
Qhov no yog lo lus dav dav rau cov tib neeg uas siv cov khoom thiab cov kev pabcuam uas tsim tawm hauv kev lag luam. Lawv yog cov uas haus cov khoom lossis cov kev pabcuam uas lawv tau yuav lossis tau yuav rau lawv. Lawv siv cov khoom no raws li qhov lawv tau hnov lossis pom thiab siv tag nrho cov ntaub ntawv thaum txiav txim siab seb lawv xav tau cov khoom lossis tsis.
Tus neeg siv khoom yog leej twg?
Los ntawm lo lus, "kev cai," lub ntsiab lus cwj pwm. Cov no yog cov neeg lossis cov koom haum uas nquag tuaj xyuas koj lub khw, lawv yuav los ntawm koj thiab tsis muaj lwm tus. Tus tswv lossis tus neeg muag khoom kuj ua kom nws cov neeg siv khoom txaus siab. Nyob rau hauv txoj kev no, tus tswv thiab cov neeg siv khoom tswj hwm lawv txoj kev sib raug zoo, uas txhais tau tias yuav xav tau yav tom ntej. Nrog rau lo lus no, lwm cov lus qhia rau cov neeg siv khoom tau tshaj tawm "tus neeg siv khoom ib txwm yog."
Qhov txawv ntawm Cov Neeg Siv Khoom thiab Cov Neeg Siv Khoom yog dab tsi?
Cov neeg siv khoom yuav lossis tsis yuav cov khoom uas lawv yuav tsum siv thaum cov neeg siv khoom yog cov neeg yuav khoom thiab cov kev pabcuam, tab sis tsis tuaj yeem siv cov khoom muag lawv tus kheej. Cov neeg siv khoom muaj lub hom phiaj thiab lub hom phiaj thaum yuav khoom thaum cov neeg siv khoom yuav cov khoom no thiab tsis tuaj yeem siv lawv tus kheej, lawv yuav yuav lawv rov muag lossis yuav rau cov neeg xav tau. Cov neeg siv khoom feem ntau cuam tshuam rau ib tus neeg lossis tsev neeg thaum cov neeg siv khoom tuaj yeem yog ib tus neeg, koom haum lossis lwm tus neeg muag khoom. Cov neeg siv khoom ua lub luag haujlwm hauv kev xav tau ntawm cov khoom lag luam hauv kev lag luam thaum cov neeg siv khoom tsuas tuaj yeem txiav txim siab seb qhov no yuav mus lossis tsis.
Hauv kev xaus, peb tuaj yeem hais tias, cov neeg siv khoom thiab cov neeg siv khoom yog cov neeg tseem ceeb hauv kev tswj hwm qhov sib npaug thiab cov txiaj ntsig ntawm ib lub tuam txhab. Lawv muaj lawv lub luag haujlwm, tab sis qhov kev xav ntawm ob qho tib si.
Summary:
Consumer vs Customer
• Cov neeg siv khoom thiab cov neeg siv khoom yog cov neeg yuav khoom thiab cov khoom muag.
• Cov neeg siv khoom yog ib lo lus dav dav rau cov tib neeg uas siv cov khoom thiab cov kev pabcuam uas tsim tawm hauv kev lag luam.
• Cov neeg siv khoom los ntawm lo lus, "kev cai," lub ntsiab lus cwj pwm, thiab lawv yuav tsis haus cov khoom uas lawv yuav.
Photos By: epSos.de (CC BY 2.0), Ron (CC BY 2.0)
