Quality Assurance vs Quality Improvement
Raws li kev lees paub zoo thiab kev txhim kho kom zoo yog ob lub ntsiab lus tseem ceeb hais txog kev ua tau zoo, txhua lub koom haum xav siv kev tswj hwm zoo yuav tsum paub qhov txawv ntawm qhov kev lees paub zoo thiab kev txhim kho kom zoo. Nyob rau hauv lub koom haum taw tes ntawm view, nws yog ib qho tseem ceeb heev los xyuas kom meej cov qauv zoo ntawm cov txheej txheem thiab cov khoom; i.e. kev ruaj ntseg zoo, thiab tseem ua rau kev txhim kho txuas ntxiv ntawm qhov zoo thoob plaws hauv cov txheej txheem; i.e. kev txhim kho zoo. Kab lus no ua ntej piav qhia txog ob lub ntsiab lus thiab tom qab ntawd mus rau kev txheeb xyuas qhov sib txawv ntawm kev lees paub zoo thiab kev txhim kho kom zoo.
Kev Pov Hwm Zoo yog dab tsi?
Kev Pov Hwm Zoo yog ib qho cuab yeej siv los saib xyuas cov txheej txheem tshwj xeeb lossis cov txheej txheem txhawm rau txhawm rau xyuas kom lawv ua tau raws li qhov xav tau ntawm cov qauv zoo. Nws yog ib feem tseem ceeb ntawm kev tswj xyuas qhov zoo thiab nws tsom rau kev txheeb xyuas thiab tiv thaiv kev ua yuam kev txhawm rau tsim cov txiaj ntsig zoo rau cov neeg siv khoom. Qhov no yuav muaj txiaj ntsig zoo hauv kev tsim kom muaj txiaj ntsig zoo rau hauv cov txheej txheem, cov khoom lag luam thiab cov neeg uas koom nrog cov haujlwm hauv lub koom haum.
Ib txoj hauv kev, kev ruaj ntseg zoo txhais tau txoj cai zoo, uas qhia txog txoj hauv kev los daws cov teeb meem lossis teeb meem cuam tshuam nrog lub kaw lus los ntawm kev txuag lub sijhawm thiab kev nqis peev uas tsim rau cov haujlwm. Kev lees paub zoo yog ua tiav thaum lub sijhawm tsim khoom thiab ua tiav txhawm rau xa cov khoom tsis raug cai uas phim rau cov neeg siv khoom xav tau. Hauv cov koom haum, muaj cov kws tshaj lij kev pov hwm zoo uas yog lub luag haujlwm rau kev tiv thaiv kev tiv thaiv kom tshem tawm qhov tsis xws luag hauv cov khoom txhawm rau tsim cov khoom lag luam zoo rau cov neeg siv khoom kawg.
Kev Txhim Kho Zoo yog dab tsi?
Kev Txhim Kho Zoo yog ib txoj hauv kev hauv kev tshuaj xyuas qhov kev ua haujlwm tam sim no ntawm lub tuam txhab txhawm rau ua qhov tsim nyog rau kev txhim kho kom zoo. Cov txheej txheem hauv qab no tuaj yeem siv los hloov kho qhov tsim nyog rau kev txhim kho kom zoo.
• TQM (Total Quality Management)
• Six Sigma
• 5S tswv yim
• Kev Sib Tw
Kev txhim kho zoo tuaj yeem suav tias yog kev siv zog txuas ntxiv txhawm rau txhawm rau txhim kho cov haujlwm tam sim no ntawm lub koom haum. Kev txhim kho zoo cuam tshuam rau kev ua kom muaj txiaj ntsig ntawm lub koom haum los ntawm kev tshem tawm cov khoom pov tseg, qhov tsis zoo, tsis lees paub thiab tsis muaj txiaj ntsig ntxiv cov haujlwm.
Qhov txawv ntawm Kev Pov Hwm Zoo thiab Kev Txhim Kho Zoo yog dab tsi?
• Quality Assurance yog hais txog kev saib xyuas cov txheej txheem tshwj xeeb lossis cov txheej txheem txhawm rau kom ntseeg tau tias lawv ua tau raws li qhov xav tau ntawm cov qauv zoo. Ntawm qhov tod tes, kev txhim kho kom zoo yog hais txog cov txheej txheem siv los ntawm cov koom haum rau kev txhim kho kom zoo.
• Kev lees paub zoo yog siv los txheeb xyuas qhov ua yuam kev, ua yuam kev, tsis raug ntawm cov txheej txheem thiab cov khoom tsim hauv lub koom haum. Kev txhim kho kev ua tau zoo yog kev txhawj xeeb nrog kev nce qib ntawm cov qauv zoo txhawm rau txhawm rau txhim kho cov khoom lag luam ntawm lub koom haum los ntawm kev txo nqi thiab txhim kho lub sijhawm xa khoom.
• Kev ruaj ntseg zoo yog ib txoj hauv kev rov ua haujlwm thaum kev txhim kho kom zoo yog qhov ua tau zoo.
• Feem ntau hauv cov koom haum, kev lees paub zoo yog ua los ntawm tus kws tshaj lij kev lees paub zoo thiab kev txhim kho kom zoo yog lub luag haujlwm ntawm txhua tus neeg ua haujlwm hauv lub koomhaum.
