Internal vs External Customers
Cov neeg siv khoom sab hauv thiab sab nraud (cov neeg yuav khoom, cov neeg siv khoom lossis cov neeg yuav khoom) cuam tshuam rau tus neeg muaj peev xwm lossis tam sim no tus neeg yuav khoom thiab cov neeg siv khoom ntawm lub koom haum, tseem hu ua tus muag khoom, tus muag khoom, lossis tus neeg muag khoom. Feem coob ntawm cov neeg no feem ntau yuav lossis xauj khoom lossis kev pabcuam.
Cov neeg siv khoom sab hauv
Cov neeg siv khoom sab hauv yog kev faib, tus kheej lossis cov neeg ua haujlwm hauv tsev uas yuav lossis yog tus txais cov khoom, cov khoom siv, cov kev pabcuam lossis cov ntaub ntawv los ntawm lwm chav nyob hauv tib lub tuam txhab (tus neeg muab khoom sab hauv). Qhov no yog siv los ntawm ntau lub tuam txhab txhawm rau cob qhia cov neeg ua haujlwm txog kev sib tham thiab kho cov neeg siv khoom sab nraud kom zoo. Ua li no, lawv yeej paub qhov lawv ua haujlwm li cas thiab pab txhim kho qhov zoo.
Tus neeg siv khoom sab nraud
Cov neeg siv khoom sab nraud yog cov neeg siv khoom uas tsis koom nrog lub koom haum. Hauv cov ntsiab lus sib txawv, lawv yog cov neeg yuav khoom ntawm cov khoom '(kev pabcuam) ntawm lub lag luam ntawd tab sis tsis muaj kev koom tes nrog lub tuam txhab. Cov no kuj tseem cuam tshuam rau cov neeg siv khoom uas yuav lossis xauj cov khoom uas tsis yog tib lub tuam txhab, tab sis lawv koom nrog tib lub lag luam. Cov uas poob los thiab xyuas cov khoom tseem suav tias yog ib qho.
Qhov txawv ntawm Cov Neeg Siv Khoom Sab Hauv thiab Sab Nraud
Cov neeg siv khoom sab hauv yog cov neeg koom nrog lub tuam txhab. Lawv tab tom yuav cov khoom lag luam los ntawm sab hauv kev lag luam thaum cov neeg siv khoom sab nraud tsis muaj kev cuam tshuam nrog lub tuam txhab. Cov neeg siv khoom sab hauv paub cov neeg muag khoom zoo nkauj yog li lawv paub yuav ua li cas sib tham thiab tau txais ntawm tus nqi tsim nyog thaum cov neeg siv khoom sab nraud tsis paub tus neeg muag khoom, nws yuav nyuaj rau qee tus kom tau txais cov nqi zoo. Cov neeg siv khoom sab hauv, txawm tias lawv tsis tuaj yeem sib tham txog cov khoom, tuaj yeem tau txais cov luv nqi loj dua li cov neeg siv khoom sab nraud uas tau txais tus nqi ib txwm.
Cov neeg siv khoom sab hauv thiab sab nraud ib txwm xav tau cov khoom zoo thaum yuav khoom. Txawm hais tias lawv txoj haujlwm hauv tuam txhab yog dab tsi, cov neeg siv khoom kho lawv ib yam nkaus thiab tseem muaj kev pabcuam zoo rau cov neeg siv khoom.
In luv:
• Cov neeg siv khoom sab hauv thiab cov neeg siv khoom sab nraud yog cov peev txheej lossis cov neeg yuav khoom tam sim no.
• Cov neeg siv khoom sab hauv yog cov neeg yuav khoom uas cuam tshuam nrog lub koom haum lawv tab tom yuav cov khoom.
• Cov neeg siv khoom sab nraud yog cov neeg yuav khoom uas tsis koom nrog lub tuam txhab lawv tab tom yuav khoom lossis kev pabcuam.
