Client vs Customer
Puas tau xav tias yog vim li cas tus kws kho mob thiab kws lij choj tsuas muaj cov neeg siv khoom, qhov twg cov khw muag khoom, txawm tias cov khoom muag tau txais cov neeg siv khoom thiab tsis yog cov neeg siv khoom? Qhov no yog ib tug puzzling dichotomy, thiab dab tsi tiag tiag yog qhov sib txawv ntawm cov neeg siv khoom thiab cov neeg siv khoom. Muaj cov neeg uas xav hais tias cov lus yog cov synonyms thiab siv tau interchangeably. Qhov no tsis muaj tseeb txawm tias muaj qhov sib xws ntawm cov neeg siv khoom thiab cov neeg siv khoom. Txawm li cas los xij, muaj ntau qhov sib txawv uas ua kom pom tseeb qhov kev faib tawm no, thiab qhov sib txawv no yuav raug qhia hauv kab lus no.
Yog tias koj muaj cov neeg siv khoom hauv koj txoj haujlwm (xav tias koj yog kws kho mob), hu rau lawv koj cov neeg siv khoom yuav ua rau lawv raug mob, txawm tias qhov no yog qhov tseeb. Lawv suav tias yog koj cov neeg mob, thiab tej zaum yuav zoo li koj cov neeg siv khoom tab sis tsis yog koj cov neeg siv khoom. Kev xav ntawm tus kheej ua tus neeg siv khoom ntxiv lub kaum ntse ntse ntawm cov txiaj ntsig thiab tus nqi hauv kev sib raug zoo, uas yog saib tsis taus los ntawm cov neeg mob. Txawm hais tias cov neeg mob them tus kws kho mob cov nyiaj, nws yog nyob rau hauv daim ntawv ntawm nws tus nqi kev sab laj, thiab yeej tsis yog tus nqi no tsim los ntawm kev them nyiaj rau cov lus qhia thiab cov tshuaj uas kws kho mob muab. Yog tias koj ua tus kws kho mob pib hu koj cov neeg mob cov neeg siv khoom, koj tuaj yeem ua rau lawv txawv txav. Cia peb mus saib seb yog vim li cas cov neeg mob ntawm tus kws kho mob poob mob thaum hu rau cov neeg siv khoom ntawm tus kws kho mob. Qhov no yog vim qhov kev xav ntawm kev tiv thaiv lawv tau txais nyob rau hauv tus kws kho mob. Tus neeg siv khoom tsuas yog tus neeg yuav khoom lossis kev pabcuam los ntawm tus neeg muag khoom lossis tus neeg muag khoom. Nyob rau hauv rooj plaub ntawm tus neeg siv khoom, kev sib raug zoo tshwj xeeb ntawm tus kws kho mob thiab nws tus neeg mob raug tsim. Ib yam li cov neeg tau txais kev pab ntawm tus kws lij choj uas muab tswv yim txog kev cai lij choj rau lawv, tab sis qhov tseem ceeb tshaj, nws cov neeg tau txais kev nyab xeeb raws li nws cov lus qhia.
Cov neeg siv khoom nyiam yog cov neeg nrhiav tswv yim txog ntau yam teeb meem, thiab kev sib raug zoo nrog tus neeg siv khoom yog tus kheej ntau dua li nrog tus neeg siv khoom. Txawm tias tib neeg pom tias lo lus tus neeg siv khoom tau txais txiaj ntsig ntau dua li cov neeg siv khoom, yog vim li cas ntau lub lag luam tau hloov lub npe ntawm lawv lub chaw pabcuam neeg siv khoom ua haujlwm pabcuam neeg siv khoom.
Nyob hauv ib lub lag luam, qhov sib txawv ntawm tus neeg siv khoom thiab tus neeg siv khoom yog qhov tseem ceeb thiab yuav tsum tau txais txiaj ntsig los ntawm tus tswv lag luam yog tias nws npaj siab ua lag luam mus rau qib tshiab. Yog tias cov neeg siv khoom ntawm lub tuam txhab raug saib xyuas thiab muab kev pabcuam zoo, tsis muaj sijhawm ntawm lawv txoj kev tsiv mus, thiab mus rau lwm lub tuam txhab. Cov neeg siv khoom yuav tsum paub txog lub sijhawm uas koj muaj txiaj ntsig rau lawv txoj kev koom tes nrog koj txoj kev lag luam thiab txaus siab rau lawv txoj kev ntseeg siab rau cov khoom lossis kev pabcuam ntawm lub tuam txhab.
Nyob hauv lub khw muag khoom, cov neeg muas zaub tuaj thiab mus ntau txhiab, thiab lawv tsis tuaj yeem hu ua cov neeg siv khoom ntawm tus tswv khw lossis lub khw. Tsis muaj qhov tsis lees paub qhov tseeb tias kev pab cuam tom qab muag tseem ceeb txawm tias cov neeg siv khoom. Tab sis, tus tswv ntawm lub lag luam tsis tas yuav hais txog cov neeg siv khoom los ntawm lawv cov npe, ib yam li cov neeg siv khoom hauv kev lag luam.
Qhov txawv ntawm Client thiab Customer yog dab tsi?
• Thaum ob tus neeg siv khoom thiab cov neeg siv khoom ua haujlwm tib yam kev xav tau ntawm cov txiaj ntsig rau tus tswv lag luam, muaj ntau lub ntsiab lus txuas nrog cov lus no
• Cov neeg siv khoom yog lo lus nruab nrab, thaum tus neeg siv khoom hais txog kev sib raug zoo nrog tus tswv lag luam
• Cov neeg siv khoom yuav khoom lossis kev pabcuam, tus neeg siv khoom nrhiav tswv yim txawm tias nws tseem them tus nqi
• Cov neeg siv khoom yuav tsum tau saib xyuas tus kheej, uas tsis yog rau cov neeg siv khoom
• Kev xav tau kev hwm, kev pabcuam cov neeg siv khoom tau raug hloov npe ua cov kev pabcuam rau cov neeg siv khoom niaj hnub no.
